1. Introduction
Digital Glory Ltd (“Digital Glory”, “we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.digital-glory.co.uk and when you engage with our services.
We are a digital marketing agency based in London, providing Online Reputation Management, Search Engine Optimisation (SEO), Digital Marketing, and Digital PR services. As a company operating within the United Kingdom, we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please read this policy carefully. If you do not agree with its terms, please discontinue use of our website.
2. Data Controller
The data controller responsible for your personal data is:
Digital Glory Ltd
Company registration: England & Wales
Website: www.digital-glory.co.uk
Telephone: 020 3918 4735
Contact page: https://digital-glory.co.uk/contact
3. Information We Collect
We may collect and process the following categories of personal data:
3.1 Information You Provide Directly
-Name and contact details (email address, phone number)
-Business name and details
-Information submitted through our contact forms or enquiry requests
-Correspondence records when you communicate with us by phone, email, or other means
-Information provided when engaging us for services (e.g., billing and payment details)
3.2 Information We Collect Automatically
When you visit our website, we may automatically collect certain technical data, including:
-IP address and approximate geographic location
-Browser type and version
-Device type and operating system
-Pages visited and time spent on each page
-Referring URLs and exit pages
-Date and time of your visit
3.3 Cookies and Tracking Technologies
Our website uses cookies and similar technologies. Please refer to our Cookie Policy (available on our website) for full details. You may control cookie preferences through your browser settings or our cookie consent tool.
4. How We Use Your Information
We use your personal data for the following purposes:
4.1 To Provide and Manage Our Services
-Responding to enquiries and providing information about our services
-Delivering the SEO, Online Reputation Management, or Digital Marketing services you have engaged us for
-Managing our client relationship with you
-Processing payments and managing billing
4.2 Business Operations
-Improving and optimising our website and user experience
-Conducting internal business analysis and reporting
-Maintaining records of our business activities
4.3 Marketing and Communications
-Sending service updates, case studies, blog content, or promotional information where you have given consent or we have a legitimate interest to do so
-You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in any email
4.4 Legal and Compliance
-Complying with applicable laws and regulations
-Preventing fraud and ensuring the security of our systems
-Responding to legal requests or court orders
5. Legal Bases for Processing Your Data
Under UK GDPR, we rely on the following legal bases to process your personal data:
Contract: Processing is necessary to fulfil a contract with you or to take steps prior to entering into a contract (e.g., responding to a service enquiry).
Legitimate Interests: We process data where it is in our legitimate interests to do so, provided those interests are not overridden by your rights (e.g., improving our website, preventing fraud, direct marketing to existing clients).
Legal Obligation: Where processing is required to comply with a legal or regulatory obligation.
Consent: Where you have given us clear and informed consent to process your data for a specific purpose (e.g., subscribing to our newsletter). You may withdraw consent at any time.
6. Sharing Your Personal Data
We do not sell, rent, or trade your personal data. We may share your information with trusted third parties only where necessary:
Service providers: Including IT and hosting providers, email platforms, and analytics tools that support our operations under strict data processing agreements.
Payment processors: Secure third-party payment providers to process financial transactions.
Professional advisers: Such as lawyers, accountants, and insurers where necessary for the operation of our business.
Legal authorities: Where required by law, regulation, or court order.
All third parties we work with are required to respect the security of your personal data and to treat it in accordance with applicable data protection law.
7. International Data Transfers
Your data is primarily processed and stored within the United Kingdom and the European Economic Area (EEA). Where we need to transfer data outside of these regions, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements, such as Standard Contractual Clauses (SCCs) or adequacy decisions.
8. How Long We Retain Your Data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Retention periods are determined based on:
-The nature of our relationship (e.g., active client vs. one-time enquiry)
-Legal or regulatory requirements (e.g., financial records are typically retained for 6 years)
-Our legitimate business interests
Once data is no longer required, it is securely deleted or anonymised.
9. Your Rights Under UK GDPR
As a data subject, you have the following rights regarding your personal data:
Right of access: You may request a copy of the personal data we hold about you (Subject Access Request).
Right to rectification: You may ask us to correct inaccurate or incomplete data.
Right to erasure: You may request that we delete your personal data where there is no compelling reason for us to continue processing it.
Right to restriction: You may ask us to restrict how we use your data in certain circumstances.
Right to data portability: You may request that we transfer your data to you or a third party in a structured, machine-readable format.
Right to object: You may object to processing based on legitimate interests, including direct marketing.
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us using the details provided in Section 2. We will respond within one month of receiving your request. There is no charge for most requests; however, we may charge a reasonable fee for manifestly unfounded or excessive requests.
10. Complaints
If you have concerns about how we handle your personal data and are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection supervisory authority:
Information Commissioner’s Office
Website: www.ico.org.uk
Helpline: 0303 123 1113
11. Third-Party Links
Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these websites and are not responsible for their privacy practices. We encourage you to review the privacy policy of any site you visit.
12. Website and Data Security
We have implemented appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, disclosure, or destruction. These include secure servers, encrypted connections (HTTPS), and access controls.
However, please be aware that the transmission of information over the internet is not completely secure. We cannot guarantee the security of data transmitted to our site; any transmission is at your own risk.
13. Children’s Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a child, please contact us immediately and we will take steps to delete such information.
14. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last updated” date at the top of this policy. We encourage you to review this page periodically.
Your continued use of our website following any changes constitutes your acceptance of the updated policy.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:
Digital Glory Ltd
Phone: 020 3918 4735
Website: https://digital-glory.co.uk/contact
We aim to respond to all legitimate enquiries within 5 business days.